24/7 Confidential Admissions

Don't wait to get the help you need. Our admissions team is available around the clock.

(818) 456-4272

Our Admissions Process

We've made our admissions process as simple and stress-free as possible. We understand that reaching out for help is a big step, and we're here to support you every step of the way.

1

Initial Contact

Call us anytime, 24/7, to speak with our compassionate admissions team. We'll answer your questions, discuss your needs, and explain our programs. All conversations are completely confidential.

2

Insurance Verification

We'll verify your insurance benefits and explain your coverage. We work with most major insurance providers and can often get you admitted the same day. If you don't have insurance, we'll discuss other payment options.

3

Pre-Admission Assessment

We'll conduct a brief phone assessment to understand your situation, medical history, and treatment needs. This helps us determine the best level of care for you.

4

Scheduling & Arrival

We'll schedule your admission - often same-day or next-day. We can arrange transportation if needed. We'll let you know what to bring and what to expect during your stay.

5

Welcome & Intake

Upon arrival, you'll meet with our medical and clinical team for a comprehensive assessment. We'll create a personalized treatment plan tailored to your unique needs and goals.

6

Begin Treatment

You'll immediately begin your treatment program with our supportive team. From detox through residential treatment, we'll be with you every step of your recovery journey.

Insurance & Payment Options

We believe that cost should never be a barrier to treatment. We accept most major insurance plans and offer flexible payment options to make treatment accessible.

Most PPO Plans

We work with most major PPO insurance providers

Medicare & Medi-Cal

We accept government insurance programs

Private Pay

Self-pay options with flexible payment plans

Financial Assistance

We can help you explore all available options

Call us to verify your insurance benefits: (818) 456-4272

What to Bring

Here's what you should bring when you arrive for treatment:

Required Items

  • ✓ Valid photo ID or driver's license
  • ✓ Insurance card (if applicable)
  • ✓ List of current medications
  • ✓ Comfortable clothing for 7-10 days
  • ✓ Toiletries (non-aerosol)
  • ✓ Prescription glasses (if needed)

Not Permitted

  • ✗ Alcohol or drugs
  • ✗ Weapons of any kind
  • ✗ Excessive cash or valuables
  • ✗ Aerosol products
  • ✗ Pornographic materials
  • ✗ Non-prescription medications

Frequently Asked Questions

How long is treatment?

Treatment length varies based on individual needs. Our programs range from 30 to 90 days, with many patients benefiting most from 60-90 day stays. Our team will work with you to determine the appropriate length of stay.

Can I have visitors?

Yes, we encourage family involvement. Visitation is typically allowed after the first week of treatment, and we have designated visitation times. Family therapy sessions are also part of our program.

Will I have my own room?

We offer both private and semi-private accommodations depending on availability and preference. All rooms are comfortable, clean, and designed to promote healing.

Can I bring my phone?

Personal phones are typically not allowed during the initial phase of treatment to minimize distractions and allow you to focus fully on recovery. Patients can make supervised phone calls as part of their treatment plan.

Is treatment confidential?

Absolutely. We strictly adhere to HIPAA privacy regulations. Your treatment and personal information are completely confidential unless you provide written consent to share information with specific individuals.

What if I need medical care during treatment?

We have 24/7 medical staff on-site. For emergencies or specialized medical needs, we coordinate with local hospitals and specialists to ensure you receive appropriate care.

Do you treat co-occurring mental health disorders?

Yes, our dual diagnosis program treats addiction alongside co-occurring mental health conditions such as depression, anxiety, PTSD, and more. This integrated approach leads to better outcomes.

Ready to Take the First Step?

Our compassionate admissions team is available 24/7 to answer your questions and help you begin your recovery journey. Don't wait - call us now.

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Call Us

(818) 456-4272
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Fax

(818) 839-4208

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Visit Us

21906 Londelius St
West Hills, CA 91304

Contact Us